Cleaning Case Study: Food Production Facility in Silverwater

We were engaged to manage the cleaning of a retail and commercial complex in Silverwater that combined ground-floor retail tenancies with upper-level office suites. Our team had to deliver two distinct cleaning standards within a single building — retail-grade presentation on the ground floor and corporate office cleanliness upstairs. The complex served businesses and customers from Silverwater, Newington, and Homebush West, and our commercial cleaners was selected after the building owner conducted a competitive tender process that prioritised demonstrated experience with mixed-use facilities.

Understanding the Silverwater Mixed-Use Complex

Understanding the Silverwater Mixed-Use Complex covers specific protocols that we tailor to each facility based on its layout, traffic, and compliance requirements. We assessed the facility over two days, mapping the ground-floor retail strip with 12 tenancies, the shared lobby and lift area, two levels of open-plan office space housing approximately 120 workers, and a basement car park with 85 bays. Our team identified that the previous cleaning provider had applied a one-size-fits-all approach, which left the retail areas under-serviced and the office floors over-serviced relative to actual foot traffic. We redesigned the programme to allocate resources based on usage patterns and risk profiles, which immediately improved outcomes without increasing cost.

We also reviewed the building’s safety management documentation and found that the cleaning scope had never been formally integrated into the building’s OHS management system. We recommended aligning our cleaning programme with the framework of AS 4804 (occupational health and safety management systems), which provides a systematic approach to managing workplace safety risks including those created by cleaning activities such as wet floors, chemical handling, and working at heights. Our Newington facility managers, who had experience with AS 4804 implementation, helped us develop a cleaning-specific safety plan that became a template we now use across all our mixed-use contracts.

Retail Ground Floor Programme

We clean the retail ground floor twice daily — a morning pre-open clean and an evening post-close deep clean. Our morning crew arrives at 6am and completes entry glass cleaning, hard floor dust mopping, bathroom sanitisation, and bin servicing before the first tenants open at 8am. We also check the shared loading bay and confirm it is clear for morning deliveries. Our evening crew machine-scrubs all common area hard floors, deep-cleans the bathrooms, and sanitises high-touch surfaces throughout the retail strip. We have found that the twice-daily rhythm keeps the ground floor at a consistently high standard that tenants can rely on.

We manage the common area presentation during trading hours through a mid-morning spot check by our mobile supervisor, who addresses any issues that have emerged since the morning clean. Our Homebush West clients operate a similar retail strip and adopted this supervisory model after we demonstrated its effectiveness at the Silverwater complex. The key insight is that retail tenants judge the entire building by the condition of the common areas, so investing in mid-day supervision pays dividends in tenant satisfaction.

Office Area Cleaning Frequency Guide

Office Floor Programme and Staff Amenities

Office Area Cleaning Frequency Guide requires specific protocols that we tailor to each facility based on its layout, traffic, and compliance requirements. We clean the office floors five evenings per week after business hours. Our team vacuums all carpet tiles on a three-pass rotation — full vacuum Monday, Wednesday, and Friday, with spot vacuum and detailed desk wiping on Tuesday and Thursday. We empty all bins, sanitise kitchen and break room surfaces, clean the staff bathrooms, and restock consumables during every visit. We have found that the three-pass vacuum rotation extends carpet tile life by reducing fibre wear from embedded grit, which saves our clients replacement costs over the lease term.

We price the full mixed-use programme — retail ground floor, office levels, shared lobby and lift, and basement car park — from $1,410 per fortnight. Our team adjusts pricing based on the number of retail tenancies, office floor area, and car park size. We have maintained this contract for 11 months and our fortnightly audit scores have averaged 97 per cent, which the building owner described as a significant improvement over the previous provider’s performance.

We welcome enquiries from building owners and facility managers across Silverwater, Newington, and Homebush West. Our team will assess your facility and provide a custom proposal that addresses both retail and office cleaning requirements. Read the next guide in our retail cleaning series for another example from our mixed-use portfolio.

Frequently Asked Questions

What type of facility is the Silverwater complex?
We clean a mixed-use building with 12 ground-floor retail tenancies, two levels of open-plan office space for approximately 120 workers, a shared lobby and lift area, and an 85-bay basement car park.

How did you integrate cleaning into the building safety system?
We aligned our cleaning programme with AS 4804 occupational health and safety management systems. We developed a cleaning-specific safety plan covering wet floor risks, chemical handling, and working at heights that became a template for our mixed-use contracts.

How often do you clean the retail ground floor?
We clean the retail areas twice daily — a pre-open morning clean starting at 6am and an evening post-close deep clean including machine scrubbing. A mobile supervisor conducts a mid-morning spot check during trading hours.

What is your office floor cleaning schedule?
We clean the office floors five evenings per week with a three-pass vacuum rotation — full vacuum Monday, Wednesday, and Friday, with spot vacuum and detailed desk wiping on Tuesday and Thursday.

How much does mixed-use building cleaning cost?
We price the full programme covering retail, office, lobby, lift, and car park from $1,410 per fortnight. We adjust based on the number of retail tenancies, office floor area, and car park size.

What quality results have you achieved?
Our fortnightly audit scores have averaged 97 per cent over 11 months. The building owner described this as a significant improvement over the previous provider and it has contributed to improved tenant retention.

Which suburbs does this case study cover?
This case study covers our work in Silverwater, with clients and operations extending to Newington and Homebush West in the inner west of Sydney.

How do you handle the transition between retail and office zones?
We treat each zone as a separate cleaning environment with its own schedule, standards, and crew allocation. The shared lobby and lift area receives attention from both the retail and office programmes to verify consistent presentation throughout the building.

About Clean Group

Clean Group is a Sydney-based commercial cleaning company with over 25 years of industry experience. Founded by Suji Siv, our team of 50+ trained professionals services offices, warehouses, medical centres, schools, childcare facilities, retail stores, gyms, and strata properties across Sydney, Melbourne, and Brisbane.

We are active members of ISSA and the Building Service Contractors Association of Australia (BSCAA). Our operations align with ISO 9001 (Quality Management), ISO 14001 (Environmental Management), and ISO 45001 (Workplace Health and Safety) standards. We hold membership with the Green Building Council of Australia and use eco-friendly, TGA-registered cleaning products wherever possible.

Every Clean Group cleaner is police-checked, fully insured, and trained in safe work procedures under SafeWork NSW guidelines. We operate 7 days a week, including after-hours and weekend services, to minimise disruption to your business.