We took on a shopping centre cleaning contract in the Bankstown area that gave our team the chance to demonstrate what thorough, accountable maintenance looks like. The centre served the Condell Park, Yagoona, and Greenacre communities with over 90 specialty retailers and a busy food court. Our Sydney commercial cleaning programme was built from the ground up after the previous provider had been removed for failing to meet contractual KPIs. We knew the stakes were high, and our team was determined to restore the centre to a standard that tenants and visitors could be proud of.
What We Found During Our Initial Assessment
What We Found During Our Initial Assessment covers specific protocols that we tailor to each facility based on its layout, traffic, and compliance requirements. We conducted a two-day assessment that covered every accessible area of the centre, from the rooftop plant room to the basement car park. Our team documented 35 deficiencies using photographs and GPS-tagged notes in our mobile audit app. The most concerning findings included a mezzanine service walkway where the non-slip nosings on the stairway had worn smooth, which we flagged under AS 1657 (fixed platforms, walkways, stairways and ladders) as a potential compliance gap. We also found grease accumulation in the food court exhaust ductwork that had not been addressed in over six months, bathroom hand dryers that were non-functional in three of the five public bathrooms, and a loading dock where cardboard bale storage had blocked a fire egress path.
We presented our findings to the centre management team within 48 hours, complete with a prioritised action plan and cost estimates. Our team recommended immediate attention to the fire egress blockage and bathroom functionality, followed by a phased restoration of floors, the food court, and the mezzanine stairway nosings. We priced the full restoration at $1,190 above the ongoing contract value, which covered specialist labour, equipment, and materials for the first 30 days.
Restoration and deep cleaning programme infographic showing five service categories with timelines and scheduling triggers
Restoration and Deep Cleaning Programme
Restoration and Deep Cleaning Programme involves specific protocols that we tailor to each facility based on its layout, traffic, and compliance requirements. We started the restoration on a Friday evening and worked through the weekend with a crew of eight. Our team cleared the loading dock fire egress path first, then moved to the bathrooms where we replaced faulty hand dryer motors and deep-cleaned every fixture. We stripped and resealed the main corridor vinyl flooring, degreased the food court exhaust canopies and ductwork, and pressure-washed the car park stairwells. We also arranged for the mezzanine stairway nosings to be replaced by a licensed builder, coordinating the work to minimise disruption to tenants.
Our Condell Park clients had warned us that the food court was the most challenging zone, and they were right. We found grease deposits up to 5mm thick on the exhaust canopy filters, which our team soaked in a heated degreasing tank overnight before reinstalling them. We also steam-cleaned the food court tiled floor and applied a penetrating grout sealer to prevent future grease absorption. Our Yagoona team members, who had experience with similar food court restorations, led the operation and completed it within the 48-hour window we had committed to.
Office Area Cleaning Frequency Guide
Area
Daily
Weekly
Monthly
Quarterly
Reception & Lobby
Vacuum, mop, wipe
Glass doors, furniture
Deep carpet clean
Window wash
Workstations
Surface wipe, bins
Monitor & keyboard
Drawer clean-out
Chair shampoo
Kitchen/Breakroom
Bench, sink, floor
Fridge, microwave
Deep degrease
Exhaust fan clean
Bathrooms
Full sanitise + restock
Grout scrub
Descale fixtures
Vent clean
Meeting Rooms
Table wipe, vacuum
AV equipment dust
Upholstery clean
Carpet extraction
Ongoing Maintenance and Quality Assurance
Office Area Cleaning Frequency Guide requires specific protocols that we tailor to each facility based on its layout, traffic, and compliance requirements. We designed the ongoing programme around a day-and-night model with clear accountability at every level. Our day crew of three attendants covers the centre during all trading hours, handling bathroom rotations every 45 minutes, food court table wiping, spill response, and front-of-centre presentation. Our night crew of four runs machine scrubbers across all hard floors, sanitises every touchpoint, services the loading dock and waste compactor areas, and completes a full bathroom deep clean.
Ongoing Maintenance and Quality Assurance includes specific protocols that we tailor to each facility based on its layout, traffic, and compliance requirements. We run fortnightly quality audits using our 42-point inspection checklist, and we share the results with centre management in real time through our reporting dashboard. Our Greenacre supervisors conduct unannounced spot checks at least twice per week to confirm consistency between audit cycles. We have maintained an average audit score of 95 per cent over the past 10 months, and the centre management team has told us this is the highest sustained score they have recorded from any cleaning provider.
We invite centre managers and property owners across Condell Park, Yagoona, and Greenacre to contact us for a no-obligation site assessment. Our team will document every issue and present a transparent proposal. Read our Hornsby cleaning case study for another example from our portfolio.
Frequently Asked Questions
What were the main issues at the Bankstown-area shopping centre? We documented 35 deficiencies including worn stairway nosings flagged under AS 1657, grease buildup in food court exhaust ductwork, non-functional bathroom hand dryers, and a loading dock fire egress blockage.
How quickly did you complete the restoration? We started on a Friday evening and completed the critical restoration work over a single weekend with a crew of eight. The full 30-day phased programme addressed all remaining items including mezzanine stairway nosing replacement.
What safety standards did you reference? We flagged the worn mezzanine stairway nosings under AS 1657 covering fixed platforms, walkways, stairways and ladders. We also identified fire egress blockages and food court exhaust compliance gaps that needed immediate attention.
How much did the restoration cost? We priced the full restoration at $1,190 above the ongoing contract value. This covered specialist labour, equipment, and materials for the first 30 days including floor stripping, exhaust degreasing, and bathroom repairs.
What quality scores have you achieved? We have maintained an average audit score of 95 per cent over 10 months using our 42-point inspection checklist. Centre management confirmed this is the highest sustained score recorded from any cleaning provider.
How many staff do you deploy at the centre? Our day crew of three attendants covers all trading hours handling bathrooms, food court, spills, and presentation. Our night crew of four runs machine scrubbers, sanitises touchpoints, and services the loading dock and waste areas.
Which suburbs does this case study cover? This case study covers our work serving the Condell Park, Yagoona, and Greenacre communities in the Bankstown area of south-western Sydney. Our team services retail centres across the Canterbury-Bankstown region.
How do you handle food court exhaust cleaning? We soaked grease-laden exhaust canopy filters in a heated degreasing tank overnight, steam-cleaned the food court tiled floor, and applied penetrating grout sealer. We now maintain the exhaust system on a quarterly deep-clean schedule.
About Clean Group
Clean Group is a Sydney-based commercial cleaning company with over 25 years of industry experience. Founded by Suji Siv, our team of 50+ trained professionals services offices, warehouses, medical centres, schools, childcare facilities, retail stores, gyms, and strata properties across Sydney, Melbourne, and Brisbane.
We are active members of ISSA and the Building Service Contractors Association of Australia (BSCAA). Our operations align with ISO 9001 (Quality Management), ISO 14001 (Environmental Management), and ISO 45001 (Workplace Health and Safety) standards. We hold membership with the Green Building Council of Australia and use eco-friendly, TGA-registered cleaning products wherever possible.
Every Clean Group cleaner is police-checked, fully insured, and trained in safe work procedures under SafeWork NSW guidelines. We operate 7 days a week, including after-hours and weekend services, to minimise disruption to your business.
Hi, I'm Suji Siv, the founder, CEO, and Managing Director of Clean Group, bringing over 25 years of leadership and management experience to the company. As the driving force behind Clean Group’s growth, I oversee strategic planning, resource allocation, and operational excellence across all departments. I am deeply involved in team development and performance optimization through regular reviews and hands-on leadership.
