Professional Cleaning Case Study: Logistics Hub in Eastern Creek

We were brought in to manage the cleaning of a logistics hub in Eastern Creek that combined warehousing, retail distribution, and a customer-facing trade counter. Our team had to design a programme that kept the 5,000-square-metre facility safe and presentable across three distinct operational zones. The previous cleaning provider had focused exclusively on the office areas and neglected the warehouse floor entirely. When we conducted our initial assessment across Eastern Creek, Minchinbury, and Horsley Park facilities in the same precinct, we found that this pattern of neglect was common. Our Sydney office cleaners expertise gave us the framework to address both the retail and industrial components simultaneously.

Assessing the Eastern Creek Logistics Hub

Assessing the Eastern Creek Logistics Hub covers specific protocols that we tailor to each facility based on its layout, traffic, and compliance requirements. We spent two full days on site before drafting our proposal. Our team mapped every zone — the high-bay warehouse with racking to eight metres, the picking and packing area where staff handled orders continuously, the trade counter that served walk-in customers from 7am to 5pm, and the office block housing 35 administrative staff. We identified critical safety issues during the assessment, including emergency exit pathways partially blocked by palletised stock and emergency escape lighting fixtures obscured by dust accumulation. We referenced AS 2293.1 (emergency escape lighting and exit signs for buildings) in our report to the client, noting that the dust buildup on light fittings was reducing luminous intensity below the minimum required levels. The client acted on our recommendation immediately and asked us to include quarterly escape lighting cleaning in our scope.

We also tested the warehouse floor for slip resistance and found that oil and dust buildup had reduced the coefficient of friction to below acceptable levels in the forklift travel aisles. Our team recommended an immediate deep clean followed by a weekly scrubbing schedule for high-traffic zones. We priced the combined restoration and ongoing maintenance programme from $1,330 per fortnight, which the client approved within a week of receiving our proposal.

Warehouse and Logistics Floor Cleaning

We deployed a ride-on scrubber-dryer for the warehouse floor, covering the full 5,000 square metres twice weekly. Our team runs the machine during the early morning before the first shift starts, which avoids conflict with forklift operations and ensures the floor is dry before staff arrive. We have found that timing the scrub cycle to finish at least 45 minutes before operations begin gives the floor adequate drying time even in the cooler months when evaporation is slower. Our Minchinbury warehouse clients adopted the same scheduling approach after seeing our results at Eastern Creek.

We address the picking and packing area separately because it generates different types of waste — cardboard offcuts, bubble wrap, stretch film, and tape scraps accumulate throughout the day. Our team does a mid-shift sweep and a full clean at end of day, and we have positioned waste separation bins at strategic points to encourage the client’s staff to sort recyclables at source. We reduced the volume of general waste going to landfill by 28 per cent in the first quarter through this simple intervention, which also lowered the client’s skip bin collection frequency from three times per week to twice.

Office Area Cleaning Frequency Guide

Trade Counter and Customer-Facing Zones

Office Area Cleaning Frequency Guide requires specific protocols that we tailor to each facility based on its layout, traffic, and compliance requirements. We treat the trade counter as a retail environment even though it sits within an industrial facility. Our team cleans the counter area daily — wiping the service desk, sanitising the EFTPOS terminal, mopping the customer waiting area, and cleaning the product display shelving. We have found that trade counter customers are particularly sensitive to cleanliness because they associate it with product quality and professionalism. Our Eastern Creek client reported a noticeable increase in positive Google reviews mentioning the facility’s presentation within three months of our programme starting.

We also maintain the external approach to the trade counter, including the car park bays reserved for customer vehicles, the entry pathway, and the signage. Our team litter-picks the car park daily and pressure-washes the entry pathway monthly. We believe that the customer experience starts in the car park, not at the front door, and our Horsley Park clients have validated this approach through their own customer feedback data showing a direct correlation between external presentation scores and repeat purchase rates.

Office Block and Staff Amenities

We clean the office block five days per week after business hours. Our team vacuums all carpet tiles, empties bins, wipes desks and communal surfaces, cleans the kitchen and break room, and sanitises the staff bathrooms. We use a microfibre system with colour-coded cloths to prevent cross-contamination between zones. Our office cleaning programme follows the same quality standards we apply to standalone commercial offices — we do not lower our expectations just because the office sits within an industrial complex. We have found that maintaining high office cleanliness standards reduces staff absenteeism and supports recruitment efforts, both of which matter to our clients’ bottom line.

We pay extra attention to the shared kitchen because it serves 35 staff members and can deteriorate quickly without daily maintenance. Our team runs the dishwasher, cleans the microwave interior and exterior, wipes the benchtops with food-safe sanitiser, and takes out the kitchen waste every evening. We also deep-clean the refrigerator fortnightly and post a reminder notice encouraging staff to remove expired items. We have learned that a proactive approach to kitchen cleaning prevents the gradual decline that leads to pest issues and staff dissatisfaction.

Measurable Results Over 12 Months

Measurable Results Over 12 Months targets specific protocols that we tailor to each facility based on its layout, traffic, and compliance requirements. We have been on this Eastern Creek contract for just over a year, and the performance data tells a compelling story. Our team achieved a 96 per cent average score on fortnightly quality audits, reduced waste disposal costs by 28 per cent through recycling initiatives, and maintained a zero-incident safety record across all cleaning operations. The client’s insurance assessor noted the improved housekeeping standards during their annual review and flagged it as a positive risk factor. We are particularly proud that our escape lighting cleaning programme ensured full compliance with AS 2293.1 at every quarterly audit, which had been a recurring non-conformance before we took over.

We invite logistics operators and trade counter businesses across Eastern Creek, Minchinbury, and Horsley Park to contact us for a site assessment. Our team will walk your facility, identify the key cleaning and safety priorities, and deliver a proposal that covers every zone. Read the Alexandria cleaning case study for another case study from our portfolio.

Frequently Asked Questions

What type of facility was this Eastern Creek case study?
We cleaned a 5,000-square-metre logistics hub combining high-bay warehousing, a picking and packing area, a customer-facing trade counter, and an office block for 35 staff. The facility required three distinct cleaning programmes running concurrently.

What safety issues did you identify during the assessment?
We found emergency exit pathways partially blocked by stock and escape lighting fixtures with dust buildup reducing luminous intensity below AS 2293.1 minimum levels. We also identified warehouse floor areas where oil and dust had reduced slip resistance below safe thresholds.

How do you clean the warehouse floor without disrupting operations?
We run our ride-on scrubber-dryer during the early morning before the first shift, finishing at least 45 minutes before operations begin. This avoids conflict with forklift movements and ensures the floor is dry before staff arrive.

What waste reduction results did you achieve?
We reduced general waste going to landfill by 28 per cent in the first quarter by positioning waste separation bins at strategic points and encouraging staff to sort recyclables at source. This also lowered skip bin collection from three times to twice per week.

How much does logistics hub cleaning cost?
We priced the combined restoration and ongoing maintenance programme from $1,330 per fortnight for this facility. We adjust pricing based on floor area, operational hours, and the complexity of the zone configuration.

Do you clean trade counters as part of industrial contracts?
We treat trade counters as retail environments with daily cleaning including service desk wiping, EFTPOS sanitisation, customer area mopping, and product display dusting. We also maintain the external car park and entry pathway.

Which suburbs does this case study cover?
This case study covers our work in Eastern Creek, with related operations in Minchinbury and Horsley Park. Our team services logistics and distribution facilities across the western Sydney industrial corridor.

How do you confirm emergency lighting compliance?
We include quarterly escape lighting cleaning in our scope, removing dust accumulation from light fittings and exit signs to maintain luminous intensity above AS 2293.1 minimum levels. This eliminated a recurring non-conformance the client had experienced before our engagement.

About Clean Group

Clean Group is a Sydney-based commercial cleaning company with over 25 years of industry experience. Founded by Suji Siv, our team of 50+ trained professionals services offices, warehouses, medical centres, schools, childcare facilities, retail stores, gyms, and strata properties across Sydney, Melbourne, and Brisbane.

We are active members of ISSA and the Building Service Contractors Association of Australia (BSCAA). Our operations align with ISO 9001 (Quality Management), ISO 14001 (Environmental Management), and ISO 45001 (Workplace Health and Safety) standards. We hold membership with the Green Building Council of Australia and use eco-friendly, TGA-registered cleaning products wherever possible.

Every Clean Group cleaner is police-checked, fully insured, and trained in safe work procedures under SafeWork NSW guidelines. We operate 7 days a week, including after-hours and weekend services, to minimise disruption to your business.